Voice Solutions

Exceeding Your Expectations as an NEC Platinum Systems Provider 

Americom is an NEC systems provider. We have a system to meet and exceed just about any application need and business size. NEC has recognized Americom as a Platinum Dealer. Our own certified technicians install and service all of our systems.  Americom offers 24/7 customer service on all of its systems 365 days a year.

 

CLICK HERE  for an explanation of Unified Communications and how it can be productive for your

                         business

 

Contact Us  to setup a free consultation with Americom's Experienced Solution Providers

 

NEC SMB

Small - Medium Size Telephone System - NEC SV8100

SV8100The NEC SV8100 is the ideal system for SMBs that wish to compete and grow their business. This robust, feature-rich solution is completely scalable and can be expanded to meet any SMB’s ommunications needs now and in the future.  The SV8100 expands to support larger and growing businesses. Just one SV8100 platform meets numerous line sizes and protects the customer’s original investment. The SV8100 CPU is configured for 64 devices; but, growth up to 512 devices is simple with the addition of software licenses.

The SV8100 delivers high-powered features to small businesses, growing businesses and medium sized businesses. Smaller companies get big company features with the SV8100, and as your business growsSV8100 Server, so will your existing investment. Regardless of whether a business has 8 or 200 employees, the SV8100 consistently delivers a great system for the small and midsize business (SMB) marketplace.

Scalable to Assist Growing Businesses

The SV8100 functions alone or in a network and can expand to meet all of your business communication needs, including mission-critical data applications. 

VoIP and Traditional Voice Support

This system enables you to deploy a pure IP solution or any combination of IP and traditional circuit-switched technology. We can customize the best communications solution for your business.

Enhanced Centralized Management

The SV8100 offers centralized management of phones, data systems, and platforms; moves, adds, and changes of SV8100 phones are quick and easy. Simply plug any phone into any jack wherever it’s needed. It’s ready to go!

Investment Protection

Protect your technology investment while providing a migration path to pure IP. The SV8100 has the flexibility to support your existing traditional circuit-switched technology and can be fully utilized to run in a pure IP environment.

Productivity Enhancement

The SV8100 delivers a full suite of advanced applications and a high-powered feature set to help businesses run smoothly. Workers can easily manage their calls, and the mobility that the SV8100 provides to staff helps customers access your employees even while they are away from their desks.

 

CLICK HERE  to access the NEC Interactive Phone Portal Demo

 

CLICK HERE to learn more about the NEC SV8100 System

 

CLICK HERE to learn more about the NEC IPK II SMB System

 

NEC Enterprise

Medium - Large Size Telephone System - NEC SV8300

The speed of business today demands efficient, seamless communications to enable rapid decision-SV8300making and customer responsiveness. To succeed at this accelerated level, medium-sized businesses must have the right communication tools. NEC provides businesses with the communications and networking solutions that enable them to succeed.


SV8300The UNIVERGE SV8300 Communications Server is a robust, feature-rich solution that is completely scalable and can be expanded to meet a medium-sized business’s communications needs now and in the future. The SV8300’s stackable chassis supports server functions, media gateways and media converters in a single unit. Support for both VoIP and traditional voice- Deployment of a pure IP solution or any combination of IP and traditional circuit-switched technology is supported on a single SV8300 system. As your business grows, so does its communication needs. The SV8300 seamlessly scales to 2048 ports in a single system network image.

Scalability for the Growing Business

The SV8300 functions alone or in a network and can expand to meet all of your business communication needs, including mission-critical data applications.

Support for VoIP and Traditional Voice

You can deploy a pure IP solution or any combination of IP and traditional circuit-switched technology on a single SV8300. It provides the ability to customize the best communications solution for your business.

Enhanced Centralized Management

The SV8300 offers centralized management of phone system, data system, and enterprise platforms; moves, adds, and changes of SV8300 phones are quick and easy. Simply plug any phone into any jack wherever it’s needed. It’s ready to go!

Investment Protection

Protect your technology investment while providing a migration path to pure IP. The SV8300 has the flexibility to support your existing traditional circuit-switched technology and can be fully utilized to run in a pure IP environment.

Increased Productivity

The SV8300 delivers a full suite of advanced applications and a high-powered feature set that helps businesses run smoothly. Workers can manage their calls more easily, and the mobility that the SV8300 provides to staff helps customers access your employees even while they are away from their desks.

Seamless Networking

The SV8300 provides IP communications, such as data, multimedia and voice, over one network. There is no need to run two sets of wires for voice and data; one wire does it all. Branch or remote locations can be seamlessly linked to share resources and features through peer-to-peer connectivity; the SV8300 easily links to other NEC communication servers such as the SV8100 and the SV7000.

 

CLICK HERE to learn more about the NEC SV8300 System

 

VoiceMail

Does your business have a need to have both emails and voicemails available in your inbox? 

Americom offers a range of voice messaging products.  NEC has released the UM8000 Voice Messaging Platform.  The UM8000 easily integrates with either an onsite Microsoft Exchange Server, or Microsoft Outlook for those businesses that have their email hosted off-site.

Every Voice Mail platform offered by Americom features complete Auto Attendant, unlimited mailboxes, operator functions, message notification to your cell or home phone and the ability to easily retrieve your voice mail messages when you are away from the office.

 

CLICK HERE to learn more about the NEC UM8000 Voice Mail Platform

 

VoIP

 

Is Voice Over IP for your business ?  

Do you know what Unified Communications is ?

Is your business ready for Voice Over IP technology?  VoIP provides seamless site to site connectivity of two or more offices.  This will allow your organization to take full advantage of all Unified Communications offerings. 

Americom has fully trained and certified staff members that are experts in the field of VoIP.  Americom will consult with you and determine if your business is ready to fully take advantage of this new and constantly broadening technology.

Americom can engineer and implement a managed VPN for anyone that may be a home office worker and would like to have an extension that looks as if it is on your site! 

 

CLICK HERE to see if your network is ready for VoIP

 

CLICK HERE to access the NEC Unified Communications Portal for more info on the UCB Products

 

CLICK HERE to learn more about remote workers and desktop applications

 

                  

 

Call Accounting

 

Call Analyst software can give you a complete record of inbound and outbound phone calls, to help you monitor employee activities, track expenses, and assign phone time and costs to customers, clients, and projects.  No matter the size of your organization, CASH quickly generates detailed or summary reports that measure productivity, manage local and long distance usage, and monitor phone abuse.  Many of the Features are:

 

CLICK HERE to access the Test-Drive link and get a free evaluation from CASH

  • Flexible call costing & time-billing
  • Traffic analysis & capacity planning
  • Multi-site capability providing consolidated reporting
  • Interface with phone systems over serial port or TCP/IP (LAN/WAN)
  • Export reports to multiple formats like Excel, Word, PDF, HTML (to view using Web browser on the internet from Web folders)
  • Call costing and user-programmable rate plans and rate tables
  • Automatic scheduling of reports and data archival
  • Real-time monitoring of Inbound and Outbound calls
  • Alerts on defined trigger patterns for calls like 911, 411 and other sensitive numbers
  • Time billing reports based on hourly consulting rates
  • Completes the feedback loop on agent productivity and phone presence, telemarketing efforts and service levels
  • Understand call distribution (IN/OUT) for agents during various times in the day and days of the week by category
  • Wildcard searches
  • Import contact information from ASCII files generated by Outlook etc.
  • Network-based remote and consolidated multi-site reporting capability

 

Cabling

Cabling                                   

Cat5

The backbone of any communications system, whether voice or data, is the cable plan.  Americom is a Leviton Certified cabling installation company.  Properly installed and configured for your future organizational requirements, it will provide years of fault free operations. Americom offers a complete cabling solution.

Americom is a market leader in the design, implementation, and installation of various wiring mediums. We have over 47 years of experience implementing multi-pair copper, shielded copper, and fiber optic wiring designs for many different customer applications. Our standard voice/data cable plan includes a Category 5 ( CAT5, CAT5e, CAT6 ) data cable run combined with a Category 3 or 5/e/6 run in support of your voice system.

 

Service

Service

Americom's Service Department sets us apart from other service providers. We provide complete pre-cutover and post-cutover training for your personnel at no additional cost.  We will also be available to provide your company with periodic on-going training to keep your personnel up-to-date on the system. Station user and attendant guides will be provided for your convenience. We will also prepare our technical schedule to meet your requirements.

Our Coordinators will also:


• Order necessary associated Telco services.
• Coordinate the cutover date with the Telco.
• Act as point of contact for all negotiations with the local Telco.
• Coordinate with your personnel, consultants, and subcontractors, if any, to expedite the installation.

 

 

 
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